Frequently asked payment and purchase questions about The Big Journey
Please note that we can offer basic troubleshooting for the game, but some issues may be related to your device which we may not be able to support directly.
Where can I get the game?
You can access The Big Journey App from the iTunes store.
Are there any in-app purchases?
No. The Big Journey does not include any in-app purchases or ads.
You do get free stickers you can use with iMessage with your purchase.
The Big Journey Sticker Packs
Along with your purchase of The Big Journey, Catfishbox has included some free stickers to use with iMessage!
Can I give/gift my stickers to someone else?
No. Unfortunately, the stickers are nontransferable. However, if your friends would like like to purchase the sticker pack for The Big Journey, we have a standalone purchase that can be made for use with iMessage.
You can find them under The Big Journey Stickers.
iTunes Purchase Support Questions
How do I verify if my purchase was completed?
To look up your iTunes app purchase from your account, please view the following Apple Support Page.
Need to reinstall after upgrading or getting a new device?
Learn how to restore your in-app purchases from this Apple Support Guide.
I purchased it and it doesn’t work on my device, can I have a refund?
We suggest that you take a look at our The Big Journey Technical Help to try and troubleshoot the incompatibility on your device. If these steps do not solve the problem, you may contact Apple Support as they will have access to your iTunes account and can issue refunds based on the policy agreement.
Regrettably, Armor Games support has no direct access to issue refunds to an iTunes account. We apologize for the inconvenience and are sorry to hear that you were unable to get the game to work on your device. :(